1. Agreement

These Terms of Service ("Terms") govern the services provided by Apodaca Total Services ("Company," "we," "us," or "our"). By requesting, scheduling, purchasing, or using our services, you agree to these Terms.

2. Services Provided

Apodaca Total Services provides residential and small business services, including but not limited to:

• Information Technology (IT) Support
• Computer Repair and Troubleshooting
• Network and Wi-Fi Installation
• Smart Home Installation and Configuration
• Security Camera Installation
• Smart Lock Installation
• TV Mounting
• Handyman Services
• Limited Electrical Services
• Limited Plumbing Services
• Remote Technical Support
• Consultations and Project Planning

Services may be expanded, modified, or discontinued at our discretion.

3. Estimates and Quotes

Quotes and estimates are based on information available at the time of preparation.

Additional labor, materials, equipment, unforeseen conditions, hidden damage, code requirements, or customer-requested changes may result in additional charges.

Quotes are generally valid for 30 days unless otherwise stated.

4. Scheduling and Appointments

Customers are responsible for providing accurate contact information and access to the work area.

Appointment times are estimates and may be affected by weather, emergencies, traffic, supply delays, or previous service appointments.

We will make reasonable efforts to notify customers of delays or scheduling changes.

5. Customer Responsibilities

Customers agree to:

• Provide safe access to the work area.
• Disclose known hazards, defects, or conditions that may impact the work.
• Secure pets and ensure a safe working environment.
• Provide access to necessary utilities, internet services, electrical systems, or equipment when required.

Failure to provide safe access may result in cancellation or rescheduling of services.

6. Payment Terms

Payment is due according to the terms listed on the invoice, estimate, or service agreement.

We may accept:

• Credit Cards
• Debit Cards
• ACH Transfers
• Electronic Payments
• Other approved payment methods

Late payments may result in additional fees, suspension of services, collection actions, or refusal of future service.

7. Remote Support Services

For remote technical support services:

• Customers must grant appropriate access to devices.
• Customers are responsible for maintaining backups of important data.
• While reasonable care is exercised, Apodaca Total Services is not responsible for data loss, corruption, software conflicts, or third-party service interruptions.

Remote sessions may be terminated if fraudulent, illegal, abusive, or unsafe activity is observed.

8. Warranty and Service Concerns

Apodaca Total Services stands behind its workmanship.

Customers experiencing concerns with completed work should contact us promptly.

Warranty coverage may be denied if:

• Another party modifies, repairs, or alters the work.
• Equipment is damaged by misuse, abuse, accidents, weather, power events, or unauthorized modifications.
• The issue is unrelated to the original work performed.

Manufacturer warranties remain the responsibility of the manufacturer.

9. Limitation of Liability

To the maximum extent permitted by law:

Apodaca Total Services shall not be liable for indirect, incidental, consequential, special, or punitive damages, including loss of income, loss of business, loss of data, or loss of use.

Our total liability shall not exceed the amount paid for the specific service giving rise to the claim.

10. Existing Conditions

We are not responsible for pre-existing defects, hidden damage, code violations, deteriorated materials, improperly installed systems, or previously undiscovered conditions.

Discovery of such conditions may require additional work, materials, or recommendations outside the original scope.

11. Third-Party Products and Services

We may install, configure, recommend, or support products from third-party manufacturers and providers.

Examples include:

• Ring
• Nest
• Google Home
• Apple HomeKit
• Amazon Alexa
• Aqara
• Ubiquiti
• eero
• Other technology providers

We do not control third-party products, software updates, cloud services, or manufacturer policies.

12. Refund Policy

Refund requests are reviewed individually.

Completed labor, consultation time, diagnostic services, custom configurations, special-order materials, software licensing fees, and completed project work may not be refundable.

Approved refunds may be subject to processing times imposed by payment processors and financial institutions.

13. Customer Conduct

Customers agree not to:

• Harass, threaten, or abuse personnel.
• Request illegal activity.
• Misrepresent ownership of property or equipment.
• Use services for unlawful purposes.

We reserve the right to refuse or terminate service at any time.

14. Privacy

Customer information is handled in accordance with our Privacy Policy.

We do not sell customer information and use collected information only for legitimate business purposes including scheduling, billing, communication, service delivery, support, legal compliance, and business operations.

15. Changes to These Terms

Apodaca Total Services may update these Terms periodically.

Updated versions become effective upon publication on our website or customer portal.

Continued use of our services constitutes acceptance of the revised Terms.

16. Contact Information

Apodaca Total Services

Website: https://apodacatotalservices.com

For questions regarding these Terms, invoices, support requests, or service concerns, please contact us through our website or customer support channels.

By using our services, requesting support, submitting payments, or scheduling appointments, you acknowledge that you have read, understood, and agreed to these Terms of Service.